Frequently Asked Questions
Is it cheaper to book direct?
Yes. Booking here avoids platform service fees, and you deal with me directly from enquiry to check-out.
How do I pay?
Securely online by card. A deposit is due when you book, and the balance 4 weeks before arrival.
Can children stay?
Sorry, the cottages are designed for adults and aren’t suitable for children (under 18).
Can I bring my dog?
Sorry, no pets.
When is the pool open?
From May to October, weather permitting, 8am to 7pm. It’s a salt-water pool, shared with me.
Do I need a car?
I’d recommend one. The village is walkable, but a car makes the beaches, Port Andratx and the rest of the island easy to reach. Both cottages have gated, off-road parking.
Why do you need my ID?
Spanish law (RD 933/2021) requires every guest to register their identity details. Before you arrive, I’ll register your booking using your email address. You’ll then receive instructions by email to complete your registration through a secure online check-in service, which only asks for the details the law requires.
What’s your cancellation policy?
I understand plans can change. If you need to cancel, please let me know in writing (by email or WhatsApp) as soon as possible. The date I receive your message is the date of cancellation.
- More than 4 weeks before arrival: full refund of everything you’ve paid
- Between 2 and 4 weeks before arrival: refund of 50% of the total booking price
- Less than 2 weeks before arrival: no refund
If I’m able to rebook your dates, I’ll refund you for the nights that are rebooked.
No refund is given for no-shows, late arrivals or early departures.
In the very unlikely event that I have to cancel your booking, you’ll receive a full refund of everything you’ve paid.
I strongly recommend taking out travel insurance that covers cancellation when you book.
If there’s anything else you’d like to know, please get in touch.